Shipping & Delivery Policy

Digital Sonic Private Limited provides IT services, including digital products, web hosting, software setup, and related professional services. We do not ship physical goods from a warehouse. “Delivery” means activation, access, credentials, or completion of the purchased IT service.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding Sundays and public holidays), subject to successful payment confirmation and receipt of any information required from you (such as domain name, existing hosting access, or project brief).

Once your order is processed, service activation or digital delivery will begin.

2. Delivery / Activation Time

Typical delivery timelines after processing:

• Instant / digital products: Access, download links, or license details are usually sent within a few hours after payment confirmation.
• Standard IT services (hosting setup, email, basic configuration): 1–3 business days.
• Custom or project-based services: As agreed in the project scope or proposal. Timelines start after we receive required access, content, and approvals from you.

Please note that delivery timelines may vary due to incomplete customer information, third-party provider delays, high order volumes, or other unforeseen circumstances.

3. Shipping / Delivery Charges

Because our products are IT services delivered digitally:

• There are no physical shipping charges.
• Service fees, setup fees, or third-party charges (if any) are shown at checkout or in the proposal before you pay.
• We do not offer Cash on Delivery (COD) for IT services. Payment is collected through secure online payment methods.

4. Order Tracking & Updates

After your order is confirmed, you will receive updates by email (and SMS/WhatsApp where available), including:

• Order confirmation
• Service activation or access details
• Project status updates for custom work

If you do not receive access details within the stated timeline, check your spam folder and then contact us with your order / invoice number.

5. Delivery Partners

Digital delivery is handled by Digital Sonic Private Limited through email and our service platforms. Where a service depends on third parties (domain registrars, hosting infrastructure, payment gateways, or software vendors), activation time may depend on those providers.

6. Delays & Exceptions

While we strive to deliver on time, delays may occur due to:

• High demand during sales or festive seasons
• Incomplete, incorrect, or delayed information from the customer
• Third-party service disruptions (registrar, hosting, payment, or software vendors)
• Additional security checks on the payment or account

7. Incorrect Details / Failed Delivery

• Please ensure your email address, phone number, domain details, and any required account access are accurate.
• If delivery fails because of incorrect contact details or missing access, we will attempt to reach you using the information provided at checkout.
• Re-delivery or re-activation after failed communication may take additional time. Extra charges apply only if extra paid work is required.

8. Access Issues, Incomplete Delivery, or Service Failure

If you do not receive access, credentials, or the agreed service deliverable, contact us within 48 hours of the expected delivery time and include:

• Order / invoice number
• Registered email address
• A short description of the issue

We will assist with re-delivery, replacement access, or a refund where applicable under our Refund Policy.

9. International Delivery

Our IT services are delivered digitally and are available to customers in India and internationally, unless a specific product or regulation restricts it.

There is no separate international shipping fee. Applicable taxes, payment gateway charges, or third-party fees (if any) will be shown before payment or stated in the service proposal.

Contact

For questions about delivery or activation of your order:

• Digital Sonic Private Limited
• Email: business@adigitalsonic.com
• Phone: +91 79755 54501
• Registered Office: Koramangala 4th Block, Bengaluru Urban, Karnataka – 560034, India

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